Returns, Exchange &
Cancellation
Policy
Every product we manufacture is made-to-order and uniquely customised to your exact specifications. Please read this policy carefully before placing your order.
At a Glance
Scope
This No Return, No Exchange & Cancellation Policy (“Policy”) governs all orders placed with NIRVANA CLOTHING STORE(“Company”, “we”, “our”, or “us”) through our website or any other sales channel operated by us.
By placing an order with the Company, the customer (“Customer”, “you”, or “your”) confirms that they have read, understood, and accepted this Policy and agree to be bound by its terms.
Nature of Products
All products offered by the Company are manufactured strictly on a made-to-order and/or customised basis according to the specifications, artwork, logo, design, colour, size, text, embroidery, print, measurements, or any other customisation instructions provided or approved by the Customer.
Each product is individually handcrafted and produced specifically for the Customer. Accordingly, such products are unique in nature and are not capable of being resold to another customer in the ordinary course of business.
No Return, No Exchange
In view of the personalised nature of the products supplied by the Company, all sales are final.The Company shall not accept any request for return, exchange or refund of products that have been manufactured or customised in accordance with the Customer’s specifications, except as expressly provided under Clause 7 of this Policy or where otherwise required under applicable law.
Reasons NOT accepted — without limitation:
Customer's Responsibility
The Customer shall be solely responsible for reviewing and verifying all order details prior to confirming the purchase, including but not limited to:
Once production has commenced, no modification, cancellation or correction shall ordinarily be permitted.
The Company shall not be responsible for any loss arising from incorrect information submitted by the Customer.
Handmade & Manufacturing Variations
The Customer acknowledges and agrees that all products are handcrafted and individually manufactured.
Expected Variations — NOT Defects
Minor and commercially acceptable variations in the above aspects shall not constitute a manufacturing defect, deficiency in service or non-conformity, and shall not entitle the Customer to seek any return, exchange or refund.
Product Images
Images displayed on the website are for representational purposes only.
Actual colours and appearance may vary due to photography, lighting conditions, fabric dye lots, display settings, monitor calibration and other technical limitations.
Such differences shall not be construed as defects or grounds for return, exchange or refund.
Defective, Damaged or Incorrect Products
Nothing contained in this Policy shall restrict or limit the Customer’s statutory rights available under applicable law.
Eligible claim conditions
Defective Product Claim Process
Notify within 48 hours
Contact the Company within 48 hours of delivery.
Provide documentation
Submit: order number · clear product photographs · photographs of the shipping package (where applicable) · a detailed description of the issue.
Company verification
The Company reserves the right to inspect, investigate and verify every claim before determining its validity.
Possible resolution
Upon verification, the Company may, at its sole discretion and subject to applicable law: repair the product · replace the product · provide store credit · or process such other remedy as may be considered appropriate.
Cancellation of Orders
Orders cannot be cancelled once production, customisation, printing, embroidery or fabrication has commenced.
Since all products are manufactured exclusively upon receipt of confirmed orders, cancellation requests shall not be accepted after this point.
Requests received prior to commencement of production may be considered solely at the discretion of the Company.
Right to Reject Claims
The Company reserves the right to reject any claim where:
Limitation of Liability
To the extent permitted under applicable law, the Company’s liability in respect of any valid claim shall be limited to the repair, replacement or refund of the affected product, where the Company determines that the defect or deficiency is attributable solely to the Company.
Exclusion of consequential damages
The Company shall not be liable for any indirect, incidental, consequential, exemplary or special damages, including but not limited to loss of profits, business interruption or loss of opportunity arising out of or in connection with any order placed by the Customer.
Nothing contained herein shall exclude or limit any liability that cannot be excluded under applicable Indian law.
Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Jurisdiction
Subject to applicable law, any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, India.
Statutory / Consumer Rights
Nothing contained in this Policy shall be interpreted as limiting, excluding or waiving any rights available to consumers under:
The Company reserves all rights and remedies available under applicable law.
Contact
For any queries regarding this Policy, please contact:
NIRVANA CLOTHING STORE
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